Frequently Asked Questions
Everyone has questions, if you don't find an answer here, please feel free to contact us!
How do I Make an Appointment?
View our menu, decide what services you want then Call 865-908-0786. If you're having a party with multiple guests please get your list together before calling. Note: A Credit Card Or Gift Certificate is required to secure appointments Please review our Reservation Policy.
Can I Book Online?
You can also book online 48 hours in advance. Please Use Your Mobile Phone as a Return Number, as we will need a way to reach you if there is an issue with the booking.
Book Online Here
Can I buy gift certificates online?
Gift certificates may be purchased online are redeemable for 5 years, and you can print choose the style, print or email them INSTANTLY! Or Choose A Future Date For Email Delivery!
Buy GC Here
How do I dress?
Just wear whatever you have on, if you have multiple services a robe and a locker will be furnished to you. We ask you remove all clothing for all body treatments massage, wraps, sugar scrubs etc) removing underpants/panties is optional. Also necklaces, watches & hoop earrings should be removed for body treatments. You will be appropriately covered for each service.
Do the technicians accept tips? Are they included? How much is normal?
Tips are not included in service prices, tips are optional with the exception of some prepays and parties (Call For Details). Although 99% of our Clients give tips, the normal range is 15-20%. 100% of your tip goes directly to the technicians who performed your services, and you can specify how much goes to whom.
What is Spa Etiquette?
There is a mutual respect between technicians and clients any discourse is not acceptable from either party. Clients must respect the quiet areas of the spa, as they would like for themselves (Cell Phones and Loud conversation should be taken outside). We respect your privacy, and any forms filled out are confidential and for internal use only, so our technicians know the best course of action for your treatments. If you have any concerns during a treatment, the technician should be made aware of them immediately, so they can be addressed, as nothing can be done after you leave The Spa.
When should I show up & what's the best way to get there?
Arrive 10-15 minutes early!! We are not in gatlinburg. We are in Pigeon Forge at stoplight #6, just 1.5 miles off 441 Parkway.